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Schwappach, D; Sendlhofer, G; Häsler, L; Gombotz, V; Leitgeb, K; Hoffmann, M; Jantscher, L; Brunner, G.
Speaking up behaviors and safety climate in an Austrian university hospital.
Int J Qual Health Care. 2018; 30(9):701-707
Doi: 10.1093/intqhc/mzy089
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- Leading authors Med Uni Graz
- Sendlhofer Gerald
- Co-authors Med Uni Graz
- Brunner Gernot
- Hoffmann Magdalena
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- Abstract:
- To analyze speaking up behavior and safety climate with a validated questionnaire for the first time in an Austrian university hospital. Survey amongst healthcare workers (HCW). Data were analyzed using descriptive statistics, Cronbach's alpha was calculated as a measure of internal consistencies of scales. Analysis of variance and t-tests were used. The survey was conducted in 2017. About 2.149 HCW from three departments were asked to participate. To measure speaking up behavior and safety climate. To explore psychological safety, encouraging environment and resignation towards speaking up. About 859 evaluable questionnaires were returned (response rate: 40%). More than 50% of responders perceived specific concerns about patient safety within the last 4 weeks and observed a potential error or noticed rule violations. For the different items, between 16% and 42% of HCW reported that they remained silent though concerns for safety. In contrast, between 96% and 98% answered that they did speak up in certain situations. The psychological safety for speaking up was lower for HCW with a managerial function (P < 0.001). HCW with managerial functions perceived the environment as less encouraging to speak up (P < 0.05) than HCW without managerial function. We identified speaking up behaviors for the first time in an Austrian university hospital. Only moderately frequent concerns were in conflict with frequent speaking up behaviors. These results clearly show that a paradigm shift is needed to increase speaking up culture.
- Find related publications in this database (Keywords)
- Speaking up
- patient safety
- safety culture
- communication
- survey