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SHR Neuro Cancer Cardio Lipid

Langmann, G; Granitz, E; Kohlhofer, A; Kreilinger, A; Gliebe, W; Langmann, A; Wedrich, A.
The Department of Ophthalmology, Medical University Graz, achieved the EFQM Recognised fur Excellence (R4E&*) Award
SPEKTRUM AUGENHEILKD. 2018; 32(4-5): 182-190.
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Authors Med Uni Graz:
Kreilinger Alex
Langmann Andrea
Langmann Gerald
Wedrich Andreas

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Background Based on two Committed to Excellence (C2E) awards in 2008 and 2010, the Department of Ophthalmology, Medical University Graz was awarded with the R4E&* prize in February 2017. Methods For the R4E assessment, an in-depth brochure of the department had to be prepared referring to the criteria matrix with nine main criterions and 32 subcriterions of the EFQM model based on the RADAR logic (Results-Approach-Deployment-Assessment-Refinement). These criterions include, for example, the leadership and the strategy development, processes, employee orientation and key results (such as number of publications, number of cataract operations). After a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of the department, interdisciplinary teams were formed with members of the management, as well as quality officers and risk managers dealing with the 9 criterions and 32 subcriterions. Editorial teams summarized and incorporated the results of the analysis into the EFQM brochure criterion by criterion. Results In February 2017, the department was evaluated by three assessors of the Quality Austria and achieved 400-450 points, thus exceeding the score of 300 points which is needed for Recognised for Excellence (R4E). The strengths of the department were a high patient satisfaction (the department ranks at the top within the University Hospital Graz) as well as a people (criterion 7) focused leadership approach. Additional strengths identified were the introduction and further development of a challenging QM system, an excellent corporate atmosphere, which reflects a particular people focus as well as the fact that the organisation is agile and flexible to manage in an effective manner an external induced change. Potentials that need to be worked on for further development towards a higher score, include but are not limited to the development of a strategy focusing on the key performance indicators, an alignment of this strategy to the mission and vision of the Medical University Graz (MUG) and the "Krankenanstalten Gesellschaft" (KAGes) (healthcare company of Styria), which is a special challenge for a department with two employers. Conclusion The EFQM can also be successfully implemented in operational health units - even in competition with private companies. Decisive is the continuous development of the structure, process and results quality, whereby this continuous development through consistent use of closed RADAR circles in all relevant areas represents the strength of the EFQM model.

Find related publications in this database (Keywords)
European Foundation for Quality Management
Recognised for Excellence
Department of Ophthalmology
Medical University Graz
University Hospital Graz
Quality Management
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