Gewählte Publikation:

SHR Neuro Krebs Kardio Lipid Stoffw Microb

Langmann, G; Granitz, E; Maier, R; Lechner, H; Bauer, H; Theisl, A; Kohlhofer, L; Wohlfart, C; Foussek, C; Langmann, A; Wedrich, A.
EFQM (European foundation for quality management): is a repeated C2E (Committed to Excellence) assessment a necessary condition on the way to the Recognised for Excellence (R4E) award?
SPEKTRUM AUGENHEILKD. 2016; 30(1): 54-59. Doi: 10.1007/s00717-015-0281-6 [OPEN ACCESS]
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Führende Autor*innen der Med Uni Graz

Langmann Gerald

Co-Autor*innen der Med Uni Graz

Bauer Heimo

Langmann Andrea

Maier Richard

Wedrich Andreas

Wohlfart Christina

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Abstract:

The EFQM (European Foundation for Quality Management) has on the way to its highest excellence level (the European quality award), the Committed to Excellence milestone (C2E (optional), the Recognised for Excellence Quality Award (R4E, 3, 4 and 5 stars) positioned. Our study examines whether the repetition of the C2E award is a necessary prerequisite for achieving the R4E award. The Department of Ophthalmology has structured its quality management according to EFQM since 2006 along with four model clinics of the LKH Univ.Klinikum Graz. The central philosophy of the EFQM work is the RADAR cycle according which the results are determined at the beginning of the circle (R). A set of sound approaches (A) are developed to deliver the required results (D). The approaches are deployed in a systematic way to ensure implementation. The deployed approaches based on monitoring and analysis of the results are assessed and refined (AR). In 2008 for the first time the Department of Ophthalmology achieved the Committed to Excellence (C2E) award. Project work comprised three projects which had to be finalisied within 6 months.The projects were: (1) The admittance of a cataract patient to the Department of Ophthalmology. (2) The information management between different groups of the department. (3) The common goal of agreement between the Medical University of Graz (MUG), the KAGES (Krankenanstalten Gesellschaft) and the Department of Ophthalmology. In 2009 as an alternative to the R4E approach the Department of Ophthalmology again achieved the C2E Quality Award with 3 new projects. The new projects were: (1) the development of a vision, mission statement, values and principles for the Department of Ophthalmology. (2) The reduction of outpatient patients without an appointment or allocation. (3) A concept of a curriculum of Strabism and Paediatric Neuroophthalmology at the Department of Opthalmology Graz. In the second Committed to Excellence level (C2E) all three projects were sucessfully accomplished. The repetition of the Committed to Excellence (C2) award in 2010 after initial achievement of its first quality award in 2008 is less of a time delay on the way to the Recognised for Excellence (R4E) level. Thereby the philosophy of the EFQM with its RADAR logic could be implemented in all professions (e.g. physicians, nursing, auxiliary nurses (SHD). This broad-based integration of the EFQM philosophy in turn is a prerequisite for the next higher level, the R4E (Recognised for Excellence). In daily life, the radar circle has proven to be an optimum working tool.

Find related publications in this database (Keywords)

EFQM

Quality management

C2E

RADAR circle

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